Support Center
We're here to help you get the most out of your ICICI Games experience. Our dedicated support team is available 24/7 to assist with any questions, technical issues, or concerns you may have.
How Can We Help You?
Our comprehensive support system is designed to address all your gaming needs quickly and efficiently. Whether you're experiencing technical difficulties, have questions about your account, or need assistance with our platform features, we're here to provide the help you need.
Common Support Topics
- Account Issues: Password resets, account recovery, profile updates
- Technical Support: Platform compatibility, performance issues, troubleshooting
- Payment Assistance: Billing questions, transaction support, refund requests
- Gaming Help: Game rules, features, gameplay assistance
- Security Concerns: Account security, suspicious activity, safety measures
Contact Methods
Live Chat Support
For immediate assistance, use our live chat feature available on our platform. Our support agents are online 24/7 and can help resolve most issues in real-time. Live chat is the fastest way to get help with urgent matters or quick questions.
Email Support
Send us an email at [email protected] for detailed inquiries or when you need to attach files or screenshots. We typically respond to email inquiries within 2-4 hours during business hours and within 24 hours for all other times.
Phone Support
Call our toll-free support line at 1-800-ICICI-GAMES for direct assistance. Our phone support is available 24/7 for urgent issues and account-related concerns. Please have your account information ready when calling.
Self-Service Options
FAQ Section
Check our comprehensive FAQ section on the homepage for answers to common questions. Our FAQ covers account management, technical issues, payment processing, and platform features.
Knowledge Base
Access our detailed knowledge base for step-by-step guides, troubleshooting tips, and platform tutorials. This resource is regularly updated with new information and solutions.
Community Forum
Join our community forum to connect with other players, share experiences, and get help from fellow users. Our community moderators are also available to assist with questions and provide guidance.
Response Times
We're committed to providing timely support to all our users. Our response times are as follows:
- Live Chat: Immediate response (24/7)
- Email Support: 2-4 hours during business hours, 24 hours maximum
- Phone Support: Immediate assistance (24/7)
- Complex Issues: 24-48 hours for detailed technical problems
Before Contacting Support
To help us assist you more effectively, please have the following information ready:
- Your account username or email address
- Description of the issue or question
- Steps you've already tried to resolve the problem
- Any error messages you've encountered
- Device and browser information (for technical issues)
Feedback and Suggestions
We value your feedback and suggestions for improving our platform. If you have ideas for new features, improvements, or general feedback about your experience, please share them with us through our support channels. Your input helps us make ICICI Games better for everyone.